Customers
To help you get the most from your Ruby MasterCard® Prepaid Card and eccount, we’ve developed tips and tools to make it easy to manage your money.
Ways to manage your money:
- Log-in online: log-in and choose ‘Summary’ or ‘Move Funds’ tabs
- Call our automated telephone line: +44 (0) 207 070 4902
- Text the bold words from the list below to 51000:
Your Money
| BAL | Check total balance |
| BAL XXXX | Check card balance |
| BAL ECC | Check eccount balance |
| MOVE amount from XXXX to XXXX |
Move money from card to card |
| MOVE amount from ECC to XXXX |
Move money from eccount to card |
| MOVE amount from XXXX to ECC |
Move money from card to eccount |
Your Cards
| BLOCK | Block your card(s) from being used |
| BLOCK XXXX | Block a specific card from being used |
| UNBLOCK | Enable your card(s) after blocking use |
| UNBLOCK XXXX | Enable a specific card again after blocking use |
| LOST | Report your card(s) lost |
| LOST XXXX | Report a specific card lost |
| STOLEN | Report your card(s) stolen |
| STOLEN XXXX | Report a specific card stolen |
Notes:
Amount indicates the money value and XXXX indicates the last 4 digits of the 16 digit card number. This service only applies if cards are registered to the mobile number that the text is being sent from.
Balance updates by text: standard network rates apply when you text us. Text replies from us are free. Block, unblock, lost and stolen card services and load alerts by SMS are charged at standard network rates. Move money services are charged at €1. Full details of all our fees can be found in the terms and conditions.
